Terms and Conditions

Last updated: May 2025

Who we are. We are loveCa a clothing brand registered in Indonesia. We operate the website at www.loveca.co (the ‘Website’ and ‘our website’).

How to contact us. You can contact our customer service team by writing to us at irenneong@gmail.com

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

"Writing" includes email. When we use the words "writing" or "written" in these terms, this includes email.

TERMS AND CONDITIONS WHEN YOU ORDER OUR PRODUCTS

1. Our contract with you with respect to your order (the “Contract”):

1.1. What these terms cover. These are the terms and conditions on which we supply products to you.

1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

1.3. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

1.4. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

1.5. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2.1. Products may vary slightly from their pictures. The images of the products on our website are from real photoshoots from our products. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's

display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

3. Your rights to make changes

3.1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see clause 6 - Your rights to end the Contract).

4. Our rights to make changes

4.1 The availability of our products are explained on our Website.

5. Providing the products

5.1. Delivery costs. The costs of delivery will be as displayed to you on our website.

5.2. When we will provide the products. During the order process we will let you know when we will provide the products to you.

5.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.

5.4. Collection by you. If you have asked to collect the products from a collection depot, you will be notified of the business hours during which your order will be available for collection.

5.5 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and clause 10 will apply.

5.7. Your legal rights if we deliver goods late. You can contact us and we will do all legal rights to make the goods get to the final destination.

5.8. Setting a new deadline for delivery.  You can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.

5.10. When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

5.11. When you own goods. You own goods once we have received payment in full.

5.12. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, in relation to specific types of orders. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the Contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.13. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

5.13.1. Deal with technical issues or make minor changes;

5.13.2. Update the product to reflect changes in relevant laws and regulatory requirements;

5.13.3. Make changes to the product as requested by you or notified by us to you

5.15. We may suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to , we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not ship the products until we have received payment in full.

5.16. We may suspend the products where you dispute the unpaid invoice. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.

6. Refunds and your rights to end the Contract

6.3. Ending the Contract because of something we have done or are going to do. If you are ending the Contract for a reason set out at (a) to (e) below the Contract will end immediately and we will refund you in full for any products which have not been provided

7.3. When we will pay the costs of return.

7.3.1. We will pay the costs of return only in case of a faulty or wrong  product sent by us. That will only happen after we receive the proof of the damaged or wrong product.

 

7.4. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

7.5. How we will refund you. We will refund you the price you paid for the products, and delivery costs where we are required to do so, by the method you used for payment. However, we may make deductions from the price, as described below.

unacceptable way, you must pay us an appropriate amount.

8. Our rights to end the Contract

8.1. We may end the Contract if you break it. We may end the Contract for a product at any time by writing to you if:

8.1.1. You do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

8.1.2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example a valid delivery address; or

8.1.3. You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

9.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact our direct email irenneong@gmail.com

 

10. Price and payment

10.1. Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. All taxes and fees (including VAT) are calculated and displayed at checkout. We use our best efforts to ensure that the price of the product advised to you is correct.

10.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

10.4. When you must pay and how you must pay. We accept payment with PayPal or bank transfer to our account. You must pay for the products before we dispatch them.

10.6. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.

12.1. How we use your personal information. We will only use your personal information as set out in our Privacy Policy.

TERMS & CONDITIONS FOR YOUR USE OF OUR WEBSITE

13. By using our Website (www.loveca.co) you agree to be bound by these terms and conditions.

13.1. All of the terms, conditions, disclaimers and limitations that appear or are made available to you on our Website (for example, in connection with special offers or promotions) and all of these Terms & Conditions, as they may be amended from time to time.

13.2. If you do not agree to these terms, you must not use our site.

14. Other terms that apply to you.

14.1. These Terms & Conditions should be read alongside our privacy policy and cookie policy.

15. We may make changes to these Website terms.

15.1. We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

16. We may make changes to our Website.

16.1. Your continued use of our Website will constitute your acceptance of any changes and your agreement to comply with all the current terms and conditions of the Website.

17. Our Website is available free of charge.

17.1. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

18. Our Website is directed to people residing in the United Kingdom.

18.1. We do not represent that content available on or through our site is appropriate for use or available in other locations.

18.2. If you have questions or concerns about our specific terms, please write to us at cservices@theablelabel.com or at The Able Label, Iden Farm Cottages, Heath Road, Boughton Monchelsea, Maidstone, Kent, ME17 4JE or call us on +44(0)1622 744242.

YOUR OBLIGATIONS WHEN USING THE WEBSITE

19. You must keep your account details safe.

19.1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

19.2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

20. How you may use material on our Website.

20.1. All text, graphics, logos, icons, images, audio clips, video clips and software on the site (‘Content’) are protected materials owned by or licensed to us. Content may contain trademarks, service marks and trade names which are owned by us and may also contain brand and product names which are trademarks, service marks or trade names which are owned us or by third parties and the term Content will be used and mean to include these as well.

20.2. Unless authorised in writing by us, you may not use any Content without our consent and even if we consent, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.

20.3. You may not sell, reproduce, distribute, copy, duplicate, resell, modify, display, publicly perform, prepare derivative works based on, frame, mirror, repost, exploit for any commercial purpose, or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent or the consent of the rights holder if not us. You may not use the Content on any other website or medium.

20.4. You may not use the Content in a networked computer environment for any purpose other than to transact with our Website as authorised by us. If you violate any of these terms, your permission to use the Content will automatically terminate, you must immediately destroy Content in your possession or under your control and any copies you have made and we may end your authorization to use our site.

20.5. Nothing shall be construed as conferring any license or right under any copyright, trade secret, patent, trademark or other intellectual property rights to you and we expressly reserved all such rights.

21. You agree not to do any of the following while using our Website:

21.1. Intentionally or knowingly, violate any applicable law or regulation, agreement that you are bound by – including these Terms & Conditions – nor the rights of any other party.

21.2. Misrepresent or try to deceive us as to your identity or the identity of anyone else, use buying agents or conduct fraudulent activities.

21.3. Exceed authorised access, tamper with, or misuse any areas of the Website or its related computer systems, resources, programming, code or communications capabilities, nor any features or functions of our sites.

21.4. Frame or link to the Website or any of our other sites, unless permitted in writing by us.

25. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

25.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

25.2. The limitations and exclusions of liability arising as a result of the supply of any products to you are set out below.

25.3. Please note that we only provide our Website for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

26. DISCLAIMER OF WARRANTIES

26.1. Although we endeavour to provide current, accurate and reliable information on our Website, we cannot and do not warrant, promise, guarantee or make any representations regarding the accuracy, security, reliability or any use of the functions, features, operations, Content or information. We cannot and do not warrant your use of our Website, or the operation or function of the our site, any component, feature, function, capability or offer or any products, software or services, will be uninterrupted or error free, or that defects or malfunctions will be corrected or that the site is free of viruses or other harmful elements.

26.2. Your use of our Website is solely and fully at your own risk and you assume full responsibility for all costs and expenses associated with servicing and/or repair in any way connected or arising from attempted, alleged or actual use or access of our site. We make no representations about the suitability, reliability, availability, timeliness and accuracy of our site.

26.3. Our website and the content is provided ‘as is’ and ‘as available’ without any express, implied or statutory warranty of any kind including warranties of merchantability, title, non-infringement of third party rights, or fitness for any particular purpose.

27. LIMITATION OF LIABILITY

27.1. In no event shall we and/or our officers, directors, partners, owners, agents, contractors, representatives and/or be liable to you or anyone else for any indirect, punitive, incidental, special or consequential damages or any damages whatsoever, including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with our Website, these Terms & Conditions, the use or performance of our Website, the delay or inability to use our Web site, the provision of or failure to provide services, or for any events, information, software, products, services and related graphics obtained through the our Website, or otherwise arising out of the use of our Web site, whether based on contract, tort, negligence, strict liability or otherwise, even if we or any other party may have been advised of the possibility of damages.

28. INDEMNITY

28.1. You agree to defend, indemnify, and hold us, our affiliates, employees, officers, and agents (‘Able Label Parties’) harmless from and against any and all claims, damages, losses, costs, investigations, liabilities, judgments, fines, penalties, settlements, interest and expenses (including attorneys’ fees) that directly or indirectly arise from or are related to any claim, suit, action, demand, or proceeding made or brought against any Able Label Party, or on account of the investigation, defence, or settlement thereof, arising out of or in connection with, whether occurring heretofore or hereafter: (i) any content you post or upload on the site; (ii) your use of the site and your activities in connection with the site; (iii) your breach or alleged breach of these Terms & Conditions or any additional terms; (iv) your violation or alleged violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental or quasi-governmental authorities in connection with your use of the site or your activities in connection with the site; (v) information or material transmitted through your device used to access the site, even if not submitted by you, that infringes, violates or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, or other right of any person or entity; (vi) any misrepresentation made by you; and (vii) Able Label Parties’ use of the information that you submit to us (all of the foregoing, “Claims and Losses”).

28.2. You will cooperate as fully required by Able Label Parties in the defence of any Claim and Losses. Notwithstanding the foregoing, Able Label Parties retain the exclusive right to settle, compromise and pay any and all Claims and Losses. Able Label Parties reserve the right to assume the exclusive defence and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, the prior written consent of an officer of a Able Label Party.

OTHER IMPORTANT TERMS

13. We may transfer our rights under your Contract or these Terms & Conditions to someone else. We may transfer our rights and obligations under these terms to another organisation.

14. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15. Nobody else has any rights under a Contract or these Terms & Conditions. This Agreement is between you and us. No other person shall have any rights to enforce any of its terms.

16. If a court finds part of these Terms & Conditions illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17. Even if we delay in enforcing these Terms & Conditions, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18. Which laws apply to your Contract and these Terms & Conditions and where you may bring legal proceedings. These Terms & Conditions are governed by English law and you can bring legal proceedings in respect of the products in the English courts.